WinShark Privacy Policy

At WinShark Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winshark.com or use our services. We at WinShark understand that trust is the foundation of a great player experience, and we take our data protection responsibilities seriously.

WinShark Casino is owned and operated by GBL Solutions N.V., a company registered in Curacao under registration number 155090, located at Seru Loraweg 17, Curacao. Our payment agent, Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. registered in Cyprus (HE 412602), assists with processing transactions. We operate under license OGL/2024/589/0556 issued by the Curacao Gaming Control Board (GCB).

Information We Collect

When you register for a WinShark account or use our services, we collect various categories of information necessary to provide, secure, and improve our platform.

• We collect registration data, including your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents to comply with anti-money laundering and know-your-customer requirements.
• We track your gaming activity, including bets placed, wins, losses, and session duration, to manage your account and improve our services.
• We record payment and transaction details when you deposit or withdraw funds through Mastercard, Interac, Skrill, MiFinity, Paysafecard, bank transfer, or Bitcoin.
• We store communications you have with our customer support team via live chat or email.
• We automatically collect technical data such as IP address, device type, browser information, and cookies when you access our site.

Sensitive Information

In certain cases, we may request additional documentation, such as proof of address or source of funds, particularly for high roller accounts or when required by our responsible gambling and compliance obligations. Our WinShark team handles this information with strict confidentiality.

How We Use Your Information

Here at WinShark, we use your personal data for several essential purposes related to operating a safe and compliant online casino.

• We use your information to create and manage your WinShark account.
• We process your data to facilitate deposits, withdrawals, and bonus eligibility, including our Welcome Shark bonus and other promotions.
• We analyze your gaming activity to personalize offers, manage our Loyalty Club, and calculate cashback rates based on your rank.
• We use your contact details to send account notifications, promotional communications, and important updates about our terms.
• We may use your data to detect and prevent fraud, money laundering, and unauthorized account access.
• We rely on your information to comply with licensing obligations set by the Curacao Gaming Control Board.

Legal Basis for Processing

Our WinShark Casino platform processes your personal data based on several legal grounds. We process data to perform our contractual obligations to you as a registered player. We also process data to comply with legal and regulatory requirements, including anti-money laundering laws applicable in our target markets such as the United Kingdom, Ireland, Canada, Germany, Australia, and others. Additionally, we may rely on your consent for marketing communications, which you can withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookies help us understand how players interact with our slots, live games, and promotional pages. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our payment processors, including our payment agent Ramtinar Techconsult Limited, to process your transactions.
• We may disclose information to regulatory authorities, including the Curacao Gaming Control Board, when legally required.
• We share data with identity verification providers to confirm your age and identity.
• We may share information with fraud prevention and security service providers.
• We disclose data to game providers, including NetEnt, Pragmatic Play, Play'n GO, and Evolution, solely to facilitate gameplay and ensure fair outcomes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory obligations. Our WinShark Casino platform typically retains account and transaction records for the period required under applicable gaming regulations, even after your account is closed.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You can withdraw consent for marketing communications at any time by contacting our support team.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, you may contact us at support@winshark.com, and our team will respond in accordance with applicable data protection laws.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our WinShark security infrastructure includes encryption, secure servers, and restricted access controls. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

International Data Transfers

As we serve players across multiple regions, including the United Kingdom, Ireland, Canada, Germany, Switzerland, Australia, New Zealand, Poland, Greece, Finland, Norway, Denmark, Italy, Hungary, Spain, Slovenia, and Brazil, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place for such transfers, consistent with our licensing obligations.

Children's Privacy

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we take verification measures to prevent underage access to our platform.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of WinShark Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about how we handle your personal data, please contact our support team at support@winshark.com. Our live chat is also available 24/7 to assist you with privacy-related inquiries.